How Do I Report My Assurance Wireless Phone Stolen?


Assurance Wireless is a federal Lifeline Assistance program that provides free or low-cost cell phone service to eligible low-income households. If you are an Assurance Wireless customer and your phone has been stolen, it is important to report it immediately to prevent unauthorized use of your account and protect your personal information. In this article, we will guide you through the steps to report a stolen Assurance Wireless phone.

Section 1: Contact Assurance Wireless Customer Service

The first step to report a stolen Assurance Wireless phone is to contact customer service. You can reach Assurance Wireless customer service by calling 1-888-321-5880 from any phone or by dialing 611 from your Assurance Wireless phone. When you call, you will be prompted to enter your Assurance Wireless phone number and follow the instructions to speak with a representative.

Once you are connected with a representative, explain that your phone has been stolen and provide any details you have about the theft, such as when and where it occurred. The representative will ask you some questions to verify your identity and account information, such as your name, address, and Social Security number. They will then proceed to suspend your account and block the stolen phone from being used.

Section 2: File a Police Report

After reporting the theft to Assurance Wireless, the next step is to file a police report. This is important for two reasons: first, it can help law enforcement recover your stolen phone and catch the thief; second, it provides documentation of the theft that you may need for insurance or other purposes.

To file a police report, contact your local police department or visit their website to find out how to file a report online. When filing the report, provide as much information as possible about the theft, such as the date, time, and location of the incident, any witnesses, and a description of the stolen phone. Be sure to obtain a copy of the police report for your records.

Section 3: Consider Enabling Find My Device

If you have an Android phone, you can use the Find My Device feature to locate your stolen phone. This feature allows you to remotely track the location of your phone, lock it, or erase its data to prevent unauthorized access.

To enable Find My Device, go to your phone’s Settings app, tap on Security & location, and then tap on Find My Device. Make sure the toggle switch is turned on. You can then access the Find My Device website on any device and sign in with your Google account to locate your phone.

Note that this feature only works if your phone is turned on and connected to the internet. If your phone is turned off or the battery is dead, you will not be able to locate it.

Section 4: Get a Replacement Phone

If your Assurance Wireless phone has been stolen and cannot be recovered, you will need to get a replacement phone. Assurance Wireless offers a one-time replacement phone at no cost to eligible customers who have lost their phone or had it stolen.

To request a replacement phone, contact Assurance Wireless customer service by calling 1-888-321-5880 or by logging into your account on the Assurance Wireless website. You will need to provide proof of the theft, such as a copy of the police report or a statement from a witness.

Once your request is approved, Assurance Wireless will send you a replacement phone within 5-7 business days. The replacement phone will have the same features and benefits as your original phone, including free monthly minutes, texts, and data.


Reporting a stolen Assurance Wireless phone is an important step to protect your account and personal information. By following the steps outlined in this article, you can quickly and easily report the theft, file a police report, enable Find My Device, and get a replacement phone if necessary. Remember to always keep your phone in a safe place and never leave it unattended in public to minimize the risk of theft.